Protect critical infrastructure and deliver reliable peak experiences — whether you’re a fast-growing startup or a Fortune 500 brand.
Enterprise
Custom simultaneous waiting rooms
Custom visitors via queue
Custom visitors via safety net
Custom visitors/min to Queue-it & site
Pro
2 simultaneous waiting rooms
100k visitors via queue
5M visitors via safety net
30k visitors/min to Queue-it, 10k/min to site
Standard
1 simultaneous waiting room
15k visitors via queue
1M visitors via safety net
30k visitors/min to Queue-it, 10k/min to site
Starter
1 simultaneous waiting room
5k visitors via queue
500k visitors via safety net
30k visitors/min to Queue-it, 10k/min to site
| CORE FEATURES Included in all plans |
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| Scheduled waiting room ?
Give every visitor a fair shot at top queue spots by starting your waiting room at a set date and time, collecting early arrivals on a countdown page, and randomizing them at sale start.
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✔ | ✔ | ✔ | ✔ |
| 24/7 peak protection ?
Run Queue-it as a safety net in the background that only activates when unexpected traffic surges threaten site performance. Visitors won’t see the waiting room in non-peak situations.
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✔ | ✔ | ✔ | ✔ |
| 20+ Connectors (client, server, edge) ?
Integrate fast and flexibly into your tech stack with 20+ integrations including Akamai, CloudFront, Cloudflare, ASP.NET, PHP, JavaScript, and more.
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✔ | ✔ | ✔ | ✔ |
| Real-time waiting room metrics ?
Monitor queue length, expected wait times, and visitors entering/exiting the waiting room per minute so you can respond instantly to traffic changes.
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✔ | ✔ | ✔ | ✔ |
| Adjustable traffic throughput ?
Control how many visitors enter your site per minute in real time, adjusting live to match your systems’ performance.
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✔ | ✔ | ✔ | ✔ |
| Flexible queue triggers ?
Protect your site at any level, from full site to dynamic request, with 6 trigger types: URL, Cookie, HTTP Header, JavaScript, Request Body, or User Agent.
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✔ | ✔ | ✔ | ✔ |
| First-in-first-out (FIFO) access ?
Admit visitors in the exact order they arrived for a fair, transparent queue experience.
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✔ | ✔ | ✔ | ✔ |
| Dynamic messaging ?
Send real-time messages to waiting customers, like sharing remaining inventory or updating on sale progress.
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✔ | ✔ | ✔ | ✔ |
| Wait info & progress bar ?
Show estimated wait time and visual progress to set expectations and reduce drop-off.
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✔ | ✔ | ✔ | ✔ |
| Waiting room in 50+ languages ?
Serve waiting rooms in over 50 languages to tailor the experience to global markets.
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✔ | ✔ | ✔ | ✔ |
| Unlimited admin accounts ?
Let your whole team collaborate on waiting rooms with no seat limits — view, edit, or manage together without extra user fees.
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✔ | ✔ | ✔ | ✔ |
| 24/7/365 global technical support ?
Get round-the-clock support for high-stakes days from Queue-it’s team of peak traffic experts.
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✔ | ✔ | ✔ | ✔ |
| ADDITIONAL FEATURES ✔ Included · ✚ Add-on · ✖ Not available |
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| Native app Connectors ?
Integrate Queue-it into your iOS, Android, React Native, or Cordova apps with dedicated SDKs.
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✔ | ✚ | ✚ | ✚ |
| API management ?
Manage the full waiting room lifecycle, update integrations, share real-time stats, and access visitor-level data with REST-based APIs.
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✔ | ✚ | ✚ | ✖ |
| Invite-only access ?
Deliver secure, exclusive, or early access for chosen customers and ensure site performance remains stable.
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✔ | ✚ | ✚ | ✖ |
| Premium insights & reporting ?
Get real-time alerts on suspicious traffic, pinpoint unexpected spikes and sources, and see how demand impacts your systems to optimize future events.
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✔ | ✚ | ✚ | ✖ |
| Bot & abuse protection ?
Add a security checkpoint to your flow that neutralizes the speed and volume advantages bots rely on.
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✔ | ✚ | ✚ | ✖ |
| Branded waiting rooms ?
Deliver a seamless brand experience by customizing the logo, fonts, colors, background, progress bar, wait info display, favicon, “your turn” sounds, and waiting room URL.
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✔ | ✚ | ✚ | ✚ |
| "Your turn" email notifications ?
Let customers plan their time with email notifications when it’s their turn and allow them to keep their spot in line when moving between devices.
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✔ | ✚ | ✚ | ✖ |
| Single sign-on (SSO) ?
Enable secure, one-click access for your admin users with Microsoft Entra ID or OpenID Connect (OIDC) integrations.
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✔ | ✚ | ✖ | ✖ |
| Platform notifications & logs ?
Receive system alerts and access activity logs of user logins, account changes, and waiting room updates.
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✔ | ✚ | ✚ | ✖ |
| Professional services ?
Get consulting, implementation, and event setup services to ensure peak-day success.
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✔ | ✚ | ✚ | ✚ |
| On-call event support ?
Ensure peace of mind with Queue-it experts on standby during your critical events.
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✔ | ✚ | ✚ | ✚ |
| Enterprise SLA ?
Get priority response times and guaranteed availability with our highest-tier service level agreement.
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✔ | ✚ | ✖ | ✖ |
1. Traffic Terms. "Via queue" means visitors see the waiting room during peaks. "Via safety net" means traffic is within capacity and visitors enter instantly.
2. Overage Reassurance. Unsure how much traffic to expect? Your site will stay protected even if you exceed your plan. We'll follow up with options for plan adjustments.
37%
average reported savings on server scaling with Queue-it in place
33%
average reported savings on database scaling after using Queue-it
48%
average reduction in staff needed on-call during sales, freeing them to drive added value for your business
*Based on 214 survey responses from Queue-it customers (2024).
"A high traffic event most likely means you've got a lot of other things on your plate to worry about. Allow yourself to focus on the quality and content of what you're offering, without concern for how traffic spikes and increased server loads might tarnish a user experience you've worked hard to curate."
Alex Wakim, Director of Operations & Business Development
"I can count on one hand the number of times in my career I've implemented a new technology and it exceeded my expectations. Queue-it is one of those times, both in how easy it is to implement, and in how well it works."
DENIS GOULET, NEW HAMPSHIRE STATE CIO
Pricing is designed to scale with your needs. The key factors that influence your price are:
- Your Traffic Volume: The more visitors you flow through the virtual waiting room, the more bandwidth and resources required—so you’ll pay proportionally for high-traffic events.
- Usage Frequency: Whether you need the waiting room once a year for seasonal sales or continuously for ongoing coverage, you can choose a plan that aligns with how often you use the solution.
- Feature Selection: From customizable themes to API management to bot and abuse protection, selecting the features that matter most to you ensures you’re not paying for capabilities you don’t need.
This flexible approach helps you to get the right balance of cost and functionality, no matter your event size or frequency.
You can pay securely by bank transfer or credit card. If you need to use another payment method, speak with your Queue-it representative and we'll try our best to accommodate your needs. Our goal is to make the payment process smooth and transparent, ensuring that billing aligns with your internal financial requirements.
No long-term contract is required. We offer flexible options to fit your needs: go with a one-off event for occasional peak traffic moments, choose a package of events for a few predictable seasonal spikes, or get an annual subscription for ongoing, year-round coverage.
For our Enterprise and Pro tiers, there is a one-time implementation fee designed to ensure you get the most from Queue-it right from the start. This includes a dedicated solutions architect who will help map your user journey, guide your integration and configuration, validate your setup before you go live, and support you during the first event. For smaller tiers, there’s no separate implementation fee—you’ll still receive helpful resources and support tools to get started smoothly.
We have a team of experienced online traffic specialists available 24/7/365, ensuring you can quickly address any issues and optimize your virtual waiting room setup at any time. For customers who need more hands-on guidance—such as pre-event strategy sessions, real-time event monitoring by our solutions engineers/architects, and in-depth post-event analysis—enhanced Event Support packages are available for purchase.
